Shipping Policy

Welcome to Evergreen Bamboo India Pvt Ltd! We are committed to delivering your orders quickly and efficiently. Please review our shipping policy to understand our processes and what to expect.

1. Processing Time

  • Orders are processed within 1-3 business days after receiving payment confirmation.
  • During high-demand periods or special promotions, processing times may extend slightly.
  • Orders placed after 5:00 PM IST or on weekends/holidays will be processed on the next business day.

2. Shipping Rates & Delivery Times

  • Standard Shipping: Delivery within 5-7 business days. Rates will be calculated at checkout based on your location and package weight.
  • Express Shipping: Delivery within 2-3 business days. Additional charges apply and will be displayed during checkout.
  • Free standard shipping on orders over ₹499 within India.

3. Shipping Locations

  • We currently ship across India. International shipping is available to select countries; please contact customer service for details and rates.
  • Shipping availability and delivery timelines may vary depending on your location.

4. Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with a tracking number.
  • You can track your order status directly on our website or the courier’s website.

5. Shipping Delays

  • Delivery times may be affected by factors beyond our control, including weather conditions, holidays, and unforeseen logistical delays. We appreciate your patience in such cases.
  • If your order is significantly delayed, please contact us at [customer service email/phone number] for assistance.

6. Damaged or Missing Items

  • If you receive a damaged package or are missing items, please contact us within 48 hours of receiving your order.
  • We may request photos of the damaged item(s) to help us resolve the issue efficiently.
  • A replacement or refund will be processed once the claim is reviewed.

7. Address Changes & Order Modifications

  • Please double-check your delivery address before confirming the order.
  • For address changes or modifications, please contact us immediately. Changes cannot be guaranteed if the order has already been shipped.

8. Undeliverable Packages

  • If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal, the customer may be responsible for any additional shipping fees.

9. Contact Us

  • For any shipping-related questions or concerns, please reach out to our customer support at [sales@elen.in/88606 25561]. We’re here to help!

Thank you for choosing Evergreen Bamboo India Pvt Ltd. We look forward to providing you with eco-friendly bamboo products that make a difference!